Every On Waves’ Design piece is printed to order just for you. Because each item is made on demand, we can’t accept returns or exchanges for change of mind, wrong size or color choice, or ordering by mistake. But if something arrives damaged or wasn’t printed right, we’ll fix it at no cost to you.
What we cover
- Damaged in transit: cracked, torn, dented or broken on arrival
- Misprints: the design is crooked, cut off, smudged, faded or noticeably different from the product photos
- Manufacturing defects: seams, stitching, frames or hardware that are faulty
- Wrong item: you received a different product, size or design than you ordered
For any of these, we’ll send a free replacement or give you a full refund, your choice. You don’t need to send the item back.
What we can’t cover
- Change of mind, or ordering the wrong size, color or style (please check the size chart on each product page before ordering)
- Small color differences caused by screen settings
- Normal wear, or damage from washing or care that doesn’t follow the label
- Packages marked delivered to the address entered at checkout, or returned to us because of an incorrect address
A note on smell: a light odor straight out of the package is a normal byproduct of the printing process. It fades within a few days, and it isn’t a defect.
How to report a problem
- Submit the form below within 30 days of delivery.
- Include your order number and clear photos that show the damage or misprint (and the shipping label if the package was damaged).
- We’ll reply within 2 business days with your replacement or refund.
Questions first? Contact us. We’re happy to help before you order, too.